Leaping Cat Model Works Refund & Return Policy
At Leaping Cat Model Works, we take pride in crafting high-quality model railroad products designed for hobbyists, collectors, and professional clients. We want you to be fully satisfied with your purchase. If you encounter an issue with your order, please review our refund and return policy below.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at our discretion.
- Incorrect Items: If you receive the wrong item, please notify us within 7 days so we can send the correct product.
- Non-Defective Returns: If you wish to return an item for reasons other than damage or defect, you may do so within 14 days of delivery. The item must be unused, in its original packaging, and return shipping costs are the responsibility of the customer. A 15% restocking fee may apply.
Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or refunded:
- Custom or Personalized Orders – Any product made to a customer’s specifications.
- Digital or Downloadable Products – If we offer digital files in the future, these are non-refundable.
- Assembled or Painted Models – Once an item has been modified, it is ineligible for return.
Refunds
- Approved Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days via the original payment method.
- Partial Refunds: If an item is returned not in its original condition or missing parts, a partial refund may be issued.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
How to Initiate a Return
- Email Us: Contact info@leapingcatmodelworks.com with your order number and reason for return or use the return form below.
- Receive Instructions: We will provide return authorization and instructions.
- Ship Your Item: Securely package and ship your item back. We recommend using a trackable shipping service.
Need Help – Contact Us
If you have any questions about this policy or need assistance, reach out to us at:
📧 info@leapingcatmodelworks.com
📞 919-539-7145